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FAQ

Frequently asked questions

Got a question about the Professional Learning Portal?

The answer may be right here!

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How can I register and participate in a course?



I forgot my password. How can I reset it?



I don't have an enrolment key, where can I get one?



How do I participate in a forum activity?



Why do my bookmarks generate errors?



Can I access my course out of school hours?



Are Education Support staff eligible to register?



Can I access my course from home?



I can't find the answer to my question. Who can I contact for support?



How can I view the progress of the participants in my group?



How can I unlock the next module?



How can I view survey responses?



Can I access the courses on an iPad?



I created an account but I did not receive a confirmation email. What should I do?



How can I unsubscribe from email notifications?



Is there a way I can be notified if someone in my group posts a message in a forum?



Can I register with any email account?




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