FAQ

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Frequently asked questions

Got a question about the Professional Learning Portal?

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Currently sorted By last update ascending Sort chronologically: By last update | By creation date

How can I register and participate in a course?

Are Education Support staff eligible to register?

How do I participate in a forum activity?

Is there a way I can be notified if someone in my group posts a message in a forum?

Can I access the courses on an iPad?

How can I unlock the next module?

How can I unsubscribe from email notifications?

How can I view survey responses?

I forgot my password. How can I reset it?

Why do my bookmarks generate errors?

How can I view the progress of the participants in my group?

What kind of data is available to users with mentor privileges?

Can I access my course from home?

Can I access my course out of school hours?

I created an account but I did not receive a confirmation email. What should I do?

The module content is not loading for me. What should I do?

Why isn't my email address being accepted?

I don't have an enrolment key, where can I get one?

Can I register with any email account?

I can't find the answer to my question. Who can I contact for support?