I created an account but I did not receive a confirmation email. What should I do?

When you create an account, you should receive a confirmation email within about 1 minute. If you have not received your confirmation email within 10 minutes, then something has gone wrong.

Here's what you can try:

  1. Click on 'Create an account' and try completing the form again. If you receive the message 'This email address is already registered', this means that your first attempt was successful and your account was created. This confirms that a confirmation email was sent to your registered email address. Proceed to Step 2. 
  2. Your confirmation email may have arrived in your junk email folder. Please check to see if it is there. If your confirmation email is there, mark it as 'Not junk' and click on the link within it to confirm your account. If the email is not there, proceed to Step 3.
  3. If you are accessing your email through an email software on your computer (such as Microsoft Outlook), try accessing your email account using webmail instead, and remember to look in the junk folder there too. If the confirmation email is still not there, please contact the course administrator for your course. When contacting the course administrator, be sure to use the email address that you signed up with to verify you are the owner of the account.