Frequently asked questions

If your question is not answered in this FAQ list, please contact the relevant course administrator for your course. 

When you create an account, you should receive a confirmation email within about 1 minute. If you have not received your confirmation email within 10 minutes, then something has gone wrong.

Here's what you can try:

1. Click on 'Create an account' and try completing the form again. If you receive the message 'This email address is already registered', this means that your first attempt was successful and your account was created. This confirms that a confirmation email was sent to your registered email address. Proceed to Step 2. 
2. Your confirmation email may have arrived in your junk email folder. Please check to see if it is there. If your confirmation email is there, mark it as 'Not junk' and click on the link within it to confirm your account. If the email is not there, proceed to Step 3.
3. If you are accessing your email through an email software on your computer (such as Microsoft Outlook), try accessing your email account using webmail instead, and remember to look in the junk folder there too. If the confirmation email is still not there, please contact the course administrator for your course. When contacting the course administrator, be sure to use the email address that you signed up with to verify you are the owner of the account.

You will need to ask your school leader for the enrolment key for your school.

If your principal has not received an enrolment key, please ask your principal to contact the Course Administrator.

Go to the following link to reset your password.

If this does not work, please contact the Course Administrator.

You are able to reveive notifications whenever someone from your group posts a message in a discussion forum. There are two different ways you can subscribe to email notifications: 

1. You can login to the Professional Learning Portal at anytime, and click on the 'Edit profile' link in the 'Welcome' box on the right hand side of the screen. Go to the drop down menu called 'Forum auto-subscribe' and select 'Yes, when I post, subscribe me to that forum.'. Then, scroll down and click the 'Update profile' button.
2. If you do not wish to receive email notifications for all forums, then you can switch them on for particular forums only. Each time you post to a forum, you will see a drop down menu called 'Subscription'. Select the option 'Send me email copies of posts to this forum'.